Customer Experience Specialist; Live Chat
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-03-13
Singapore
Listing for:
PVG SEA PTE. LTD.
Remote/Work from Home
position Listed on 2026-03-13
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
About Us
Mavis has the distinction of being the most trusted brand in the tuition industry since 1986 with 17 centres in Singapore and we are seeking a dedicated Customer Experience Specialist (Live Chat) in Myammar to join us. Candidates are expected to have a conducive environment and good internet connection as this is a work from home role.
As a Customer Experience Specialist (Live Chat), you will take over conversations when automated bot responses are unable to resolve enquiries and ensure proper escalation to the Singapore-based team when necessary.
Key Responsibilities- Fluent in English (spoken and written).
- Fluent in Mandarin to communicate with Chinese customers (Advantage).
- Experience using CRM systems (e.g., Salesforce or similar platforms). Familiarity with Pepper Cloud is a plus.
- Previous experience in customer service, call centre, live chat, or education‑related support roles will be advantageous.
- Strong problem‑solving skills with the ability to handle enquiries independently.
- Comfortable working remotely and coordinating with an overseas team.
- Detail‑oriented with good organisational skills.
- Shift‑based role to ensure coverage between 9:00 AM – 10:00 PM (SGT).
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