Client Success Representative

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Representative in Indonesia.

In this role, you will be the primary point of contact for clients, ensuring their success and satisfaction with the services provided. You will build strong, lasting relationships, proactively address challenges, and help clients achieve their objectives through timely and effective support. The position involves managing a diverse set of tasks, from administrative operations to client communications, in a fast‑paced environment.

You will collaborate closely with internal teams to deliver seamless experiences, identify growth opportunities, and contribute to strategic initiatives. This role offers an enriching environment with opportunities for professional growth, exposure to multiple industries, and the chance to make a tangible impact on client success. It is ideal for someone who thrives on problem‑solving, relationship‑building, and delivering exceptional service.

• Build and maintain strong, long‑term relationships with clients, serving as a trusted advisor.
• Ensure timely and successful delivery of solutions aligned with client needs and objectives.
• Communicate clearly with clients and internal teams on progress, updates, and any escalations.
• Identify and develop opportunities for growth within assigned accounts, collaborating with sales teams to achieve goals.
• Assist with complex client requests, issue resolution, and escalation management.
• Support internal operations through tasks such as data entry, system updates, and schedule coordination.
• Advocate for client needs while maintaining alignment with organizational processes and objectives.

• Proven experience managing client relationships, preferably in client success, hospitality, or sales roles.
• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to handle multiple tasks with attention to detail, managing priorities effectively in a fast‑paced environment.
• Empathetic understanding of client needs and the ability to provide thoughtful, proactive solutions.
• Strong organizational skills and adaptability to changing requirements.
• Experience working collaboratively with internal teams to drive client satisfaction and business outcomes.
• Proficiency in English, both written and spoken.

• Fully remote work with flexibility to manage your schedule.
• Opportunity to work in a supportive, inclusive, and collaborative team environment.
• Exposure to a variety of industries and client types, fostering professional growth.
• Access to learning and development opportunities to enhance skills and career progression.
• A company culture that values employee satisfaction, recognition, and meaningful contributions.

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.