Customer Success Manager

Safeguard Equipment is transforming the electrical safety industry with innovative solutions. Our flagship product, Compass™, a personal voltage and current detector coupled with our Navigator suite of Emergency Response Services protects more than 100k workers at leading global organizations. Based in Post Falls, , our mission is to save lives, give back to communities, and foster continuous innovation. We are committed to enhancing workplace safety and redefining personal protective equipment (PPE) standards.

This is a full-time hybrid role for a Customer Success Manager located in Post Falls, , with opportunities for partial/full remote work. The Customer Success Manager will be responsible for ensuring customer satisfaction, fostering strong client relationships, driving customer retention, and enhancing the customer experience. Day-to-day tasks include acting as a primary point of contact for customers, analyzing feedback to improve software a s services, and collaborating with internal teams to address client needs and expectations.

• Experience in energy industry - electrical utilities, contractors, or infrastructure construction
• Skills ot experience or customer service to address client needs effectively ans enhance their overall experience
• Proficiency in Analytical Skills to analyze feedback, track metrics, and identify areas for improvement
• Experience in Customer Retention and Relationship Building to foster long-term customer loyalty
• Ability to work collaboratively and communicate effectively with clients and internal teams
• Strong organizational and time-management skills
• Prior experience in a customer-facing role or in the electrical safety industry is a plus