Client Services Administrative & Reporting Associate; Remote

Client Services Administrative & Reporting Associate (Remote)

Job Location s: US-VA-Sterling

The Client Services Associate supports the delivery of high‑quality, customer‑centric service across Capital Relocation Services' client portfolio. This role provides administrative, reporting, and project coordination support to ensure timely, accurate, and compliant service aligned with GSA requirements, client expectations, and internal CRS processes. The Associate enhances team efficiency through effective communication, knowledge sharing, and cross‑functional collaboration, contributing to continuous improvement and consistent service excellence.

Client & Customer Support

• Deliver timely, accurate, and customer‑focused responses to inquiries and service requests from clients, transferees, GSA personnel, suppliers, and internal stakeholders.
• Ensure efficient resolution of customer inquiries, requests, and complaints, with appropriate follow‑up to maintain service and quality standards.
• Serve as an advocate for clients and transferees when coordinating with internal service teams.

Support new client transitions and implementation activities.

Operational & Administrative Support

• Maintain full compliance with Capital Views processes, procedures, and key data‑tracking requirements.
• Assist in coordinating internal and external reporting, including GSA‑required deliverables.
• Manage scheduling and coordination for client meetings, communications, and related activities.
• Provide administrative, analytical, and project support to Client Services leadership, including the SVP – Client Development and Director, Client Analytics Solutions.

Service Delivery Excellence & Continuous Improvement

• Monitor customer requests, feedback, and trends to support continuous service improvements.
• Identify process enhancement opportunities and collaborate with leadership on approved solutions.
• Contribute to consistent knowledge sharing, standardisation of best practices, and process alignment across the organisation.
• Support system maintenance and process updates in collaboration with Client Services leadership.

Team Collaboration & Relationship Management

• Maintain effective working relationships with colleagues, clients, partners, and supplier personnel.
• Participate actively in team initiatives, cross‑functional collaboration, and improvement‑focused work practices.
• Support the overall management and coordination of Client Services operations as needed.

Education

• High school diploma or equivalent required; associate or bachelor's degree preferred.

Experience & Competencies

• Minimum 3 years of relevant work experience in customer service, client support, or administrative operations.
• Strong written and verbal communication skills.
• Demonstrated ability to prioritise workloads and manage competing deadlines.
• Skilled in handling challenging customers and conflict resolution.
• Ability to work independently and adapt to fast‑paced, high‑pressure environments.
• Strong problem‑solving and solution‑development abilities.
• Ability to build effective relationships at all levels of the organisation.
• Solid understanding of technology, including effective use of AI tools and standard business applications.

Work‑Related Personal Requirements

• Commitment to delivering exceptional customer service.
• Alignment with the mission and core values of Capital Relocation Services.
• Self‑motivated, proactive, and solutions‑oriented with a strong sense of initiative.
• Positive "can‑do" attitude with flexibility to support evolving business needs.

Cap Relo is a technology‑driven company focused on delivering best‑in‑class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies.

At Cap Relo, we strive to attract the best and the brightest who will bring their unique abilities and help take our…