Summer Intern - Child Support - Southern Region - Service of Process - Taunton

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent.

The mission of the Department of Revenue’s Child Support Services Division is to enhance the well‑being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self‑sufficiency. DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders.

Much of our success depends on collaborations with a wide variety of state agencies and private entities.

The intern will be providing customer service support and general administrative support, primarily to the Service of Process team.

• Assisting members of the general public with basic case inquiries via phone, email, or in‑person
• Directing customers to appropriate resources and staff members
• Providing information about case status and next steps in the child support process

• Performing routine administrative tasks including copying, mailing, and assembling document packets
• Organizing and maintaining case files and documentation
• Working directly with attorneys to confirm proper service of legal documents
• Assisting with the preparation and review of service documentation
• Tracking service completion and updating case records

• Coordinating with constables and sheriff’s offices to facilitate document service
• Managing the flow of service documents requiring amendments or corrections
• Maintaining communications with process servers

• Learn about legal service requirements and procedures in child support cases
• Gain exposure to the coordination between legal teams and process servers
• Understand the service of process workflow from document preparation through completion
• Work on special projects that may include tracking service timelines, improving communication protocols with process servers, and enhancing document accuracy procedures

• Familiarity with remote work technology
• Customer Service experience
• Ability to handle confidential information

First consideration will be given to those applicants that apply within the first 14 days.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affimative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

United States-Massachusetts-Taunton-540 Myles Standish Blv

Job:
Community and Social Services

Agency:
Department of Revenue

Schedule:

Full-time

Shift: Day

Job Posting:
Mar 10, 2026, 2:16:06 PM

Number of Openings: 1

Salary: 17.00 – 35.00 Yearly

If you have Diversity, Affimative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator:
Gabriella Knight -