Intake and Billing Specialist

JOB DUCK IS HIRING AN INTAKE AND BILLING SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Job Duck is seeking a dedicated and client-focused Intake Specialist to serve as the first point of contact for prospective and existing family law clients. In this role, you will manage intake calls, collect and organize client information, and ensure follow-ups and next steps are completed accurately and on time. Your work will directly support client trust, retention, and overall case readiness by balancing empathy with precision.

This position is ideal for someone who communicates confidently in English, enjoys structured work, and can navigate sales‑style conversations with professionalism and care. If you are detail‑oriented, reliable, and motivated by helping others during important moments, this role offers meaningful daily impact.

Monday to Friday from 8:30 AM to 5:30 PM CST (USA)

• Assisting with retainer replenishment tracking
• Supporting overall client experience through clear and professional communication
• Ensuring tasks, documentation, and next steps are completed promptly
• Accurately entering and maintaining intake information
• Managing and monitoring client invoices and supporting billing activities
• Conducting intake calls with prospective clients
• Maintaining consistent follow‑ups with prospective and existing clients

• At least one to two years of experience in similar roles
• High volume of intake and follow‑up calls expected at a moderate level
• Experience supporting family law or client‑facing legal environments is preferred
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction‑free remote work environment

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off
• Referral and annual bonuses
• Parental leave
• Opportunities for professional development and training
• Dedicated support from our team
• A chance to work with clients who share our values

Ready to dive in?
Apply now and make sure to follow all the instructions!