Sales Administrator

Location: Erith

Job Title:

Sales Support and CS Representative

Location:

Erith, Kent

Hours:

37.5 hours pw - 8.45 am to 5.15 pm

NO REMOTE WORKING.

Salary: £26,346.14 pa depending on office work experience + discretionary PR annual bonus

Job type:
Permanent, paid monthly

Benefits: 25 days annual leave + 8 BH, team nights out, free parking

Staff discount, 7% co cont pension, health and wellbeing options

Health care, LA

Our established Client based on the Erith/Belvedere border is seeking a professional Sales Support and CS Representative to join their busy team.

The successful Sales Support and CS Representative candidate will be part of a team offering the highest level of service to Customers within the UK and Ireland. Responding to customer enquiries over the phone, email and webchat.

Essential skills required for the role of Sales Support and CS Representative:

* Issuing quotes

* Order processing

* Customer and internal communication – email, Webchat, Outlook

* Support of company sales team in a B2B environment.

Basic duties:
Sales Support and CS Representative

* Managing email and webchat communication in a time efficient manner

* Dealing with Quotes and Product conversions

* Special Sample projects as well as Delivery projects (opening orders etc)

* Assist the Customer Support team when needed in answering customer queries by phone, emails & live chat to the best of your knowledge, ensuring customer satisfaction with each conversation.

* Attending customer meeting remotely if needed with Account Manager

* Escalate major complaints when needed.

* Deal efficiently with processing orders and answer any customer queries.

* Any other administrative tasks required by management