Customer Care Specialist - Remote

Employer Industry: Food Service Industry

• Starting compensation at $20 per hour with a weekend shift differential
• Comprehensive benefits package including professional development and competitive health care coverage
• Opportunity for career advancement and growth within a fast‑paced, award‑winning workplace
• Supportive and flexible work environment that promotes work‑life balance
• Recognition as a "Best Place to Work" by the Minneapolis/St. Paul Business Journal

• Provide telephone support to external customers regarding specialized restaurant equipment
• Track customer communication and update information in the employer's CRM software
• Assess customer needs and provide appropriate support and communication
• Offer troubleshooting assistance over the phone using provided documents
• Prepare daily, weekly, and monthly call reports while cross‑training in other call center functions

• Minimum of 1 year of related experience and/or training in hands‑on equipment repair and customer service
• High school diploma or equivalent
• Bi‑lingual speaking skills preferred (Spanish/English)

• Experience in a customer service role within the food service or technical support industry

#Food Service #Customer Care #Career Growth #Competitive Benefits #Inclusive Workplace