Customer Service Rep Remote - Local To Portland

Position Summary

Customer Service Representative – Remote (must be local to Portland, OR or surrounding areas)

Employment Type:

Contract-to-Hire

Start Date:

4/10

Pay Rate: $19.00/hr for English‑speaking candidates
$20.50/hr for bilingual (Spanish/English) candidates

Join a mission‑driven organization dedicated to helping patients manage healthcare costs through flexible payment solutions. This team focuses on improving patient financial experiences by providing compassionate support and innovative tools that make healthcare more accessible and affordable.

• Serve as the primary phone contact for account holders and potential customers.
• Make outbound calls for welcome calls, past‑due accounts, and special campaigns.
• Document call activity using CRM tools and escalate issues as needed.
• Deliver exceptional customer service and act as an advocate for patients.
• Participate in ongoing coaching and quality evaluations.

• Customer service experience (retail, hospitality, call center, etc.).
• 1‑2 years of call center or telephone support experience preferred.
• High school diploma or equivalent preferred.
• Knowledge of HIPAA and experience in healthcare or financial services is a plus.

• High‑speed internet:
  Minimum 100 Mbps download / 35 Mbps upload.
• Private, password‑protected WiFi and Ethernet connection (cable provided).
• Quiet, private workspace with room for two monitors.
• Smartphone for two‑factor authentication.

• Must be available Monday‑Friday, 5:00 AM‑5:00 PM.
• Cannot miss any time during the 4‑week training period.
• Must be able to pick up and return equipment at the Beaverton office.

Duration: 4 weeks

• Weeks 1‑2:
  Virtual classroom training.
• Week 3:
  Shadowing and taking calls.
• Week 4:
  Nesting with team support.

• Medical, Dental, Vision
• 401(k) with company match
• Life and Disability Insurance
• 3 weeks PTO and 10 paid holidays

• 30‑minute MS Teams interview.
• Bilingual candidates will complete a Spanish conversation assessment.

This position is anticipated to close on Mar 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.