Customer Service Representative; Email, Chat, Phone

Job Overview

Do you love helping people and sharing your knowledge?

Do you have a passion for cool vehicles and fun companies?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance?

What's in it for YOU!

• $17.00 USD, Starting Pay
• Plus performance-based incentives each month, earning potential
• Pay options to meet your needs:
  Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE - Work-at-Home, including training
• Great Work/Life Balance while developing your career
• Position as a Transcom / Awesome CX employee (not an independent contractor)
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Join us as a Customer Service Agent for Email, Chat, and Voice Support!

In this Full-Time employee role, you'll support an innovative, All-American electric vehicle startup where you'll create the initial personal interaction customers have with the company, setting the tone for their perception and expectations of their future interactions and experience. You'll be asked to own each customer inquiry from start to finish, ensuring that every interaction leaves the customer feeling valued, understood, supported, and confident in their choice to trust the brand.

All of this should lead to deeper loyalty and customer retention.

Your day-to-day role will consist of guiding customers transparently through questions they may have about our client's company, products, systems, and processes, providing technical support for the website, app, and in-car software by troubleshooting issues that they may be having. In addition, you will work with teams outside of Support to resolve issues that may need additional assistance, acting as the bridge for the customer as we navigate a resolution.

You will address all of these situations with clarity and empathy, aligning yourself with the customer's needs to convey complex information in an accessible way that empowers them.

This is an exciting opportunity to help shape the future of Support at a brand-new company, delivering on outstanding experiences so that customers can get back to enjoying their vehicles and next outdoor adventure!

• Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
• Be conversational and a natural connection-builder with customers
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in both onsite and virtual environments
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
• Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts, including: evenings, weekends, and holidays
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• High level of expertise with spelling, grammar, and…