Customer Service Associate - Merchant Cash Advance

We are seeking a candidate with strong negotiating abilities, highly organized and excellent attention to detail. This position is 100% remote.

• 401(k)
• Dental insurance
• Health insurance

• Provide top-notch Merchant Cash Advance (MCA) customer service & soft collections
• Investigate asset information for businesses and owners using bank statements and publicly available information
• Review payment modifications to avoid legal action
• Notate all correspondence into the appropriate deal file

• Strong work ethic, a self-starter
• Excellent attention to detail
• Ability to multitask and work in a fast paced, high volume environment
• Customer service or collections experience
• Great communication skills (verbal and written)
• Types at least 30 WPM or more with 90% accuracy
• Intermediate computer skills
• Comfortable empathizing and remaining patient with difficult callers
• Speaks Spanish and English
• Familiar with Google Suite

• Answer inbound customer service calls, emails and chats from customers
• Send outbound emails to customers
• Make outbound calls to customers
• Quickly help customers
• Solve problems in a creative way
• Document details of calls and customer interactions in the appropriate systems
• Type and talk at the same time
• Navigate multiple systems, programs, and screens at the same time
• Respond to internal chats & phone calls

This is a remote position.