SCS - Seasonal Sales & Customer Support Rep- Closing

Overview

REI Co‑Op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co‑op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

Bring your passion for the outdoors to work at REI in this Seasonal remote position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute.

We are seeking inspired team members who thrive in a fast‑paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de‑escalation techniques, creativity, and effective problem‑solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members.

How you will be successful:

• Building relationships, inside and outside the organization.
• Enjoying communicating effectively and accurately, both verbally and in writing.
• Assisting customers taking inbound phone calls during your shift, this may be up to 9 hours a day.
• Applying your passion for the outdoors, REI products, and gear to serve our customers effectively.
• Providing guidance, knowledge and authentic experiences.

• Previous experience in retail and/or customer service call center preferred.
• Demonstrate critical thinking by efficiently using a computer and navigating through various screens.
• Available to attend a two‑week sales and service virtual training class.
• Reside in one of the following states:
  Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state.
• Must reside within 100 miles of an REI Retail location for the duration of the position.
• Ability to work a flexible work schedule with reliable and predictable attendance.
• Minimum age requirement of 18 years.

To be part of our Contact Center team Closing shift, you should be available at least 2‑3 weekdays and both weekend days. Shifts will be scheduled for 4‑8 hours per day, between 10 am PST and 8 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes.

The seasonal end date is June 6, 2026.

Training 1 AM

• Week 1:
  April 20 – April 24, 8 am – 3 pm PST
• Week 2:
  April 27 – May 1, 8 am – 3 pm PST

Training 2 PM

• Week 1:
  April 27 – May 1, 12 pm – 7 pm PST
• Week 2:
  May 4 – May 8, 12 pm – 7 pm PST

As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply.

• Download speed: at least 50 Mbps
• Upload speed: at least 10 Mbps
• Latency (Ping): under 150 ms
• Jitter: maximum 30 ms, average 5 ms or less

• Satellite (e.g., Starlink, Hughes Net)
• Cellular or 5G home internet (e.g., T‑Mobile, AT&T Wireless, Verizon)
• Hotspots or phone tethering

• Your computer must be connected directly to your modem/router using an Ethernet cable
• Wi‑Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender)

• Windows PC:
  Windows 11
• Mac: macOS 14 (Sonoma) or newer
• SSD drive
• Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft)
• CPU:
  Intel i5 / AMD Ryzen 5 / Apple M1 or better