EST Remote Customer Service Representative

Job Description

Remote Customer Service Representative – Trades Industry (EST)

Charlotte, NC

Pink Callers is a Service Titan Certified call center providing remote customer service support for HVAC, plumbing, electrical, and other home service companies across the U.S. We support multiple clients at once and operate in a fast-paced, highly organized environment where clear communication and reliability matter. This is a fully remote position. Applicants must reside in the Mountain Time Zone (MST).

• Answer inbound calls for home service clients
• Provide professional, friendly customer service
• Schedule appointments accurately and efficiently
• Build positive, professional relationships with clients by providing consistent, high-quality support
• Navigate multiple systems while supporting multiple clients
• Represent client brands with consistency and care

• Clear, professional communicator
• Organized and detail-oriented in a fast-paced environment
• Comfortable multitasking across tools and clients
• Reliable, coachable, and open to feedback
• Aligned with our values of being proactive, transparent, and team-oriented

We hire great people first and build schedules that work for both our team and our clients. Our team operates Monday through Sunday, between 8:00 AM and 10:00 PM MST. Specific shifts vary and will be discussed during the interview process.

• Hourly pay ranging from $15–$18, based on experience
• Paid training
• Paid sick, holiday, and birthday time
• Referral bonuses
• Ongoing professional development opportunities

Our hiring process includes a few short, automated steps designed to move efficiently and fairly. While the process is thorough, we move quickly for the right candidates and communicate clearly at each stage.

• Employment Type:
  
  None
• Work Hours:
  
  20 to 40 hours work
• Work Mode:
  Fully Remote
• Required
  
  Education:
  
  High school or equivalent
• Required Experience:
  
  Entry level(2) years

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