Benefits Specialist​/WFH

Position Overview

We are currently seeking motivated individuals who enjoy working with people and providing helpful service to clients. This opportunity is ideal for those who have strong communication skills, enjoy helping others understand their options, and want to build a long-term career in a growing industry.

The role involves assisting individuals and families who have requested information about benefit programs designed to help provide financial protection and additional coverage beyond standard workplace benefits. The focus is on delivering clear information, excellent service, and building lasting relationships with clients.

For decades, our organization has helped provide supplemental benefit programs to members of labor unions, associations, and various groups across North America. Millions of individuals rely on these programs to help protect themselves and their families.

Many traditional workplace benefits can be reduced or lost when individuals retire or change employers. These programs are designed to offer long-term protection that continues beyond employment, providing additional peace of mind and financial security.

The organization has built a reputation for financial strength, dependable service, and strong client relationships. Team members are supported with ongoing training, mentorship, and opportunities for professional advancement.

Daily activities may include:

• Communicating with clients through inbound and outbound calls

• Scheduling appointments with individuals who have requested information

• Presenting benefit options and explaining coverage details

• Assisting clients with enrollment paperwork and documentation

• Providing follow-up support and answering client questions

• Maintaining organized records using basic computer systems

• Participating in training programs and professional development opportunities

• Weekly pay and performance incentives

• Flexible scheduling

• Remote work opportunities

• Residual income potential

• Comprehensive health benefits

• One-on-one mentorship and structured training

• Career advancement opportunities

• Annual incentive trips and team events

• Strong communication and interpersonal skills

• Good time management and organizational ability

• High school diploma required (post-secondary education considered an asset)

• Customer service or retail experience is helpful but not required