TxDMV - Customer Service Rep V - CRD; Internal

Job Description

TxDMV - Customer Service Rep V - CRD (Internal Only) )

TEXAS DEPARTMENT OF MOTOR VEHICLES

Texas-Austin

Camp Hubbard Bldg 1 4000 Jackson Ave Bldg 1 Austin

Office and Administrative Support

Regular

Full-time

Yes, 5 % of the Time

0140

A

19

4,500.00 - 4,500.00 (Monthly)

1

Non-exempt

Mar 6, 2026, 4:14:03 PM

Mar 12, 2026, 4:59:00 AM

To apply, complete an online application through the Applicant Career Section or Work In Texas . Select the "Apply Online" button, create your profile, and submit the State of Texas Application for Employment. Paper applications are not accepted.

• You will be required to attach a resume to your application which will be used for screening purposes.
• Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.
• Your résumé must include the month and year for start and end dates for each listed employer.

Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.

Applicants who require accommodation for the interview process should contact Human Resources at  when contacted to schedule an interview.

This position is eligible for a hybrid remote work schedule from anywhere in Texas (subject to change).

Provides highly advanced customer service support for the Texas Department of Motor Vehicles (TxDMV), Consumer Relations Division (CRD). Responds to public and stakeholder inquiries for information and serves as a team member in a "One Touch" contact center environment. Work involves providing service to the motoring public, county tax offices, and motor vehicle dealer community in all 254 counties utilizing multiple databases, including the automated Registration and Title System (RTS), eLICENSING, ePLATE, and the National Motor Vehicle Title Information System.

Ensures customers receive needed information on the initial contact while providing quality customer service and responses that are in compliance with State and Federal laws, rules, and regulations. Assists customers with online services, navigation support, and application troubleshooting. Provides effective interpersonal, oral, and written communications that enhance customer service and promote teamwork to support a high performing organization. Handles confidential and time-sensitive correspondence, emails and telephone communications.

Assists with mentoring and onboarding of new employees. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.

• Provides "One Touch" customer service, responding to customer inquiries by phone and email for TxDMV information, services, policies, procedures, laws, rules, and regulations in a high-volume contact center.
• Troubleshoots, analyzes, and resolves technical issues associated with agency applications, technology upgrades and customer hardware with end users.
• Documents problem transactions with remedial actions taken and provides sufficient documentation for escalation triage.
• Escalates complex customer inquiries and service requests to appropriate agency resource for handling and resolution.
• Provides customers answers to user navigation inquiries regarding computer software and hardware operation and uses a wide variety of agency systems and software applications.
• Retrieves, evaluates, and validates customer information from a variety of agency databases to provide customer service. Accesses multiple databases to cross-reference customer information, and updates vehicle and dealer records as required.
• Prepares and edits written responses to public, agency stakeholders, government agencies, law enforcement, and vehicle dealer inquiries.
• Monitors and reviews the status of customer contact inquiries to ensure timely follow-up and resolution.
• Prepares…