International Customer Service Representative

Concept2, a global market leader in the design and manufacture of fitness ergometers and composite racing oars, is seeking a dynamic, hands‑on International Customer Service Representative to join our Global Sales Team in our Morrisville, VT headquarters. Concept2’s flat organizational structure empowers every team member to lead, collaborate, and make meaningful contributions without the layers of bureaucracy. Successful Concept2 employees combine self‑sufficiency and personal accountability with strong teamwork skills.

The position is based at our headquarters in Morrisville, Vermont, with potential for some remote work.

• Respond to inquiries received from dealers and factory direct customers pertaining to the purchase of products, resolution of warranty issues, and shipment transit information
• Provide product information, pricing, available shipping options, and costs for same
• Scan potential customers against restricted and denied parties lists (Visual Compliance website)
• Contact freight forwarders to obtain freight quotes and transportation details
• Enter orders received from customers outside the USA or Canada (may or may not be dealers)
• Set up transit bookings and arrange for shipment of orders via steamship lines, freight forwarders, and couriers, including shipping via Containerized Ocean, LCL Ocean, Air Freight, and postal services
• Prepare necessary documentation for each shipment in accordance with U.S. Export Administration Regulations
• Assist colleagues with export‑related questions and issues
• Learn about all Concept2 products as needed and ongoing

• Experience with U.S. Export Regulations
• 2+ years of experience in a professional setting, preferably in a customer service role
• Outstanding communication and interpersonal skills
• Extensive product knowledge, or ability to learn about products quickly
• Solid computer skills (MS Word, Excel, Outlook)
• Ability to perform basic math calculations
  
  Ability to work independently and within the structure of a team
• Excellent attention to detail
• College degree or relevant work experience
• Rowing or fitness background is a plus
• Must be authorized to work in the U.S.A., now and in the future. Visa sponsorship is not available for this position

Compensation for this position consists of a fixed salary range of $60k-$80k, along with participation in a quarterly variable wage program that is based on company and employee performance, and that adds significantly to total compensation.

Concept2 has an informal office setting, flexible work schedule, and excellent benefits including fully paid medical, dental, and vision premiums for employees and their families. The workplace is informal, yet professional and friendly, with a supportive environment that rewards hard work.

Concept2 is dedicated to promoting equal employment opportunities and providing a work environment that allows all employees to excel, regardless of their race, color, religion, sex, sexual orientation, national origin, age, disability, status as a protected veteran, or any other legally protected status. We believe in fostering an inclusive workplace where everyone can thrive and reach their full potential.