Tour and Travel Operations Executive

Tour and Travel Operations Executive

Location:

York, North Yorkshire YO1

Salary £26,000 - £27,000 per annum

Monday–Friday shifts between 08:00–19:00 – so one week you will work 8am – 4.30pm – then 8.30am – 5pm or 10am – 7pm

Rotating weekend work during peak season (April–October) working 9am – 5pm (this works out to about 4 weekends per year.

One day per week working from home (flexible)

Contract:

Full‑time, Permanent

About the Role

Hawk 3 Talent Solutions are looking for a proactive, organised and people‑focused Tour Travel Operations Executive to help ensure tours run smoothly from start to finish. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is motivated by supporting others to deliver excellent experiences.

You will act as a key point of contact for Tour Managers, suppliers, and internal teams. The role blends logistics coordination, communication, and real‑time operational decision‑making. If you enjoy variety, teamwork, and being part of a high‑energy environment, this could be a great opportunity for you.

What You’ll Be Doing

Tour Manager Support

Serve as the main contact for Tour Managers before and during tours
Prepare and upload all pre‑tour documentation accurately
Provide calm and structured first‑response support during incidents
Share timely operational updates and event alerts
Disruption Management

Manage on‑tour disruption including delays, cancellations and last‑minute changes
Work with leadership to activate contingency plans
Stay steady and focused during high‑pressure periods
Take part in an on‑call rota for 5 weeks per year (21:00–08:00)
Operational Delivery

Coordinate logistics including hotels, transport, meals, guides and excursions
Support additional operational tasks such as rail coordination, meet‑and‑greet, and tour handovers
Ensure arrangements are accurate, confirmed and delivered on time
Supplier & Partner Management

Maintain professional relationships with suppliers
Confirm arrangements, negotiate alternatives and escalate when needed
Data & Documentation Accuracy

Maintain accurate, complete and up‑to‑date tour data
Use systems and automation tools to streamline processes
Ensure Tour Managers have one reliable source of truth for all documentation
About You

You will be well‑suited to this role if you:

Build strong relationships easily across teams and with suppliers
Have travel, tour, hospitality, reservations experience
Love travel, worldwide travel experience
Stay calm and effective when plans change unexpectedly
Are organised, detail‑focused and proactive
Can manage multiple tasks without losing accuracy
Are comfortable using digital tools and maintaining clean data
Work well with colleagues and adapt to changing priorities
Thrive in a fast‑paced, operational environment
What’s In It for You

A varied and rewarding operational role
The opportunity to directly support the success of tours and customer experience
A supportive team environment where your work makes a visible difference
Hybrid working flexibility (one day per week from home)
Up to 25% off Colleague Discount
33 days Holiday (incl BH) Plus the Option to Buy 3 Extra Days
Commuter Club discount
In House Booking for Rail Tickets
Health Cash Back Plan
Eurostar Agent Rates
5% matched Pension Plan & Salary Exchange
If you would like to apply for the role of Tour Travel Operations Executive then  to    or call Deb on (phone number removed)

Closing date is 11.4.2026 Please note this could change subject to suitable applications.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future