Customer Success Agent

Customer Success Agent

My Client, an expanding healthcare technology and services organisation, is looking for a Customer Success Agent to join their growing team. This is an exciting opportunity for someone who enjoys working in a fast-paced customer-focused environment and wants to build a career within a forward-thinking technology business that supports healthcare providers across multiple international markets.

The successful candidate will join a small, collaborative team and will report directly to the Customer Success Team Leader. This role will play a key part in supporting customers, managing account renewals, and ensuring a high level of service delivery.

Key Responsibilities:

Managing and supporting the renewal process for customers using authentication tokens across the client platform.

Proactively contacting customers via phone and email to manage upcoming renewals and maintain engagement.

Assisting with the reconfiguration of user profiles and authentication accounts.

Creating and updating customer documentation and forms within internal libraries.

Supporting customers with access issues and authentication devices.

Maintaining high standards of communication when dealing with client queries, issues, and complaints.

Ensuring customer issues are resolved or escalated promptly.

Liaising with third-party support providers when necessary.

Working closely with internal accounts and sales teams to manage user access, including granting, disabling, and removing user profiles when required.

The ideal candidate will have:

Excellent written and verbal communication skills.

Strong organisational skills and attention to detail.

A proactive and highly motivated approach to work.

A strong focus on customer service and customer retention.

The ability to work independently and manage tasks effectively.

Experience working with Microsoft Office and Windows operating systems.

Experience with Active Directory, Windows Server, or authentication systems would be advantageous.

The ability to work well in a fast-paced environment.

Experience with in the private healthcare or medical sector would be beneficial but is not essential.

What’s on Offer

My Client offers a supportive and collaborative working environment along with opportunities for professional development and career progression. Benefits include:

Company matched pension scheme

Paid maternity leave (up to 18 weeks)

Flexible working and work-from-home opportunities

1 dedicated wellbeing day annually

Access to an Employee Assistance Programme

Regular wellbeing initiatives and webinars

Opportunities to work abroad for up to 20 working days per year

This is a fantastic opportunity to join a growing organisation where your work will directly support innovative healthcare technology and contribute to improving patient care.

Interested? Please Click Apply Now!

Customer Success Agent