Billing and Collections Representative

Position Summary

Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service areas. We invite you to join our #Team Brantford corporate culture with many progressive initiatives, including our hybrid work environment.

The City is committed to the professional development of our staff and invite you to come, grow with us!

Reporting to the Supervisor of Customer Service Utilities the Temporary Billing and Collections Representative, will answer telephone calls from customers, assessing their requirements and forwarding and documenting accurate information using a high level of communication and problem solving skills. Other duties include but are not limited to setting up accounts, orchestrating the proper and safe installation and removal of all services, completing the billing operation on receipt of meter readings, printing of bills according to a daily schedule, which includes checking numerous reports, identifying discrepancies and correcting errors.

Collection of account duties include negotiating payment by phone with delinquent customers, and reviewing accounts that are seriously in arrears and recommending whether or not service should be continued.

Qualifications

As a condition of employment, proof of current and valid certificate(s) and/or educational qualifications will be required.

What We Offer

The City of Brantford is an equal opportunity employer that values equity, diversity and inclusion. At the City of Brantford, people are our priority. #Team Brantford employees are our most valuable resource and we believe it's important to offer a competitive total rewards package.

Paid training and professional development, the flexibility to work from home in some positions and wellness and work life balance are just some of the great things the City of Brantford has to offer. When you work with us, you'll know you're doing important work that matters and helps build a better Brantford. Come grow with us.

Learn more about working for the City of Brantford