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Customer Service Rep Bilingual HelpDesk/Support

Remote Resolution Specialist — 2nd-Level Support

Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Aqua Finance, Inc.
Full Time, Remote/Work from Home position
Listed on 2026-03-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A financial services company is seeking a Resolution Specialist in Charlotte, NC to monitor and resolve borrower complaints. This full-time position involves tracking complaints from various channels, supporting agents, and providing effective communication to borrowers. Candidates should have a High School Diploma and 2 years of customer experience or complaint management. Bilingual candidates are preferred. The role requires attention to detail and excellent communication skills.
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