Virtual Customer Support Associate - MH,India

Virtual Customer Support Associate - MH,India

Role:
Virtual Customer Service Associate
Job Type: Seasonal

Location:

Work from home in Maharashtra, India

Our mission at Amazon is to be Earth’s most customer‑centric company, and our award‑winning Customer Service team is a key part of achieving that goal. We don’t read from a script or memorise dialogue – we give you the training you need to problem‑solve for our customers. Bring your unique personality to every conversation and deliver the exceptional support experience our customers love.

As an Amazon Customer Service Associate, your purpose is to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact, answering requests via phone, chat, and/or email – everything from order and product questions to payment matters and website guidance. You’ll use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts, with a minimum 40‑hour work week. Shifts are scheduled based on a variety of patterns within operating hours of 6am–11pm Sunday to Monday. You may be required to work national holidays. Your exact schedule will be communicated closer to your start date.

• Hard‑working, articulate, and detail‑oriented
• Friendly and customer‑focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi‑tasking in a high‑energy environment

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and a complete equipment package when you join. Additionally, we offer a number of benefits:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through Amazon Extras
• Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, click the link below to start the application process! You’ll need about three hours to complete the full application, including assessments that evaluate your suitability. You can save your application along the way and return if necessary. We recommend using a laptop or desktop for the best experience.

• Minimum age: 18 years old
• Have the right to work in India
• Strong communication skills in English (both written and oral fluency)
• Experience working with a computer
• Availability to work varying shifts from Monday to Sunday within 6am–11pm
• Willingness and ability to work in rotating shifts (early, late, overnight, weekend, and overtime as required)
• Quiet, distraction‑free work space (dedicated office with desk and chair)
• Minimum broadband connection of 100 MB download and 10 MP upload via hard‑wire Ethernet (no Wi‑Fi)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to learn more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.