Telephonic Call Center Specialist

Telephonic Call Center Specialist page is loaded## Telephonic Call Center Specialist locations:
Tampa, FLtime type:
Full time posted on:
Posted Todayjob requisition :
R-408230#
** Become a part of our caring community and help us put health first
** The Telephonic Call Center Specialist/Care Coach 1 assesses and evaluates member's needs and requirements. This is done to achieve and/or maintain an optimal wellness state. The specialist guides members/families toward resources appropriate for the care and wellbeing of members, facilitating interaction with these resources. You will report to the Manager, Consumer Service Operations.

As the Telephonic Call Center Specialist/Care Coach 1 you will
* Inbound and Outbound calls from member, inquiries or agents
* The dialer will call the member and connect them to the associate automatically
* Employ a variety of case management strategies, approaches and techniques to manage a member's case.
* Identify through a screening process for potential eligibility for state and federal benefits.
* Ensure member is progressing towards desired outcomes by monitoring Member's case through use of assessment, data, and conversations with members, active planning and educating the member on potential resources.#
** Use your skills to make an impact
**** Required Qualifications*
* * 1 or more years of Telephonic environment experience or customer service in an office setting.
* Live in the Tampa, FL area
* Proficient in Microsoft Word and Excel.
* Current valid Driver's license
* Travel up to 25% or more to include home visits and events
* Monday-Friday 8:00 AM-5:00 p.m. EST, Overtime based on business needs and hours could include weekends/holidays.
* During the Medicare Annual Election Period, September to December, must be able to work Monday through Friday between the hours of 8am-7pm EST but also subject to Overtime based on business needs and hours could include weekends/holidays.
** Preferred Qualifications
*** Bilingual English/ Spanish
* Associate degree
* Microsoft Office Power Point
* Healthcare experience
* Strong experience in member services and a call center environment specifically Medicare & Medicaid recipients
* Experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
* Knowledge of community health and social service agencies and additional community resources reviews
* Healthcare Telephonic environment experience or Healthcare customer service in an office setting
** Additional Information
** This is a remote work at home position.

Monday-Friday 8:00 AM-5:00 p.m. EST, Overtime based on business needs and hours could include weekends/holidays.
* During the Medicare Annual Election Period, September to December, must be able to work Monday through Friday between the hours of 8am-7pm EST but also subject to Overtime based on business needs and hours could include weekends/holidays.
** Hire Vue
* * As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
** Work at Home
** To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
* At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
* Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
* Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
* Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.#LI-BB1

Travel:
While this is a remote position,…