Customer Support Executive

Role Overview

• Location:
  
  New Malden/Hybrid (3 days on site, 2 days working from home)
• Package: £30,000-£40,0000pa + development support + annual bonus + benefits
• Industry: SaaS

• Acting as a first point of contact for customers, offering clear, confident, and people-first support
• Supporting a portfolio of direct clients to get real value from assessment platforms and tools
• Helping with onboarding, training sessions, and early product adoption
• Responding to day-to-day questions and guiding users through the platform
• Troubleshooting basic issues and escalating when needed
• Supporting partner and reseller contacts with platform usage and processes
• Assisting with partner onboarding and enablement alongside senior colleagues
• Building trusted relationships with both clients and partners
• Spotting common themes, questions, and opportunities to improve the customer experience
• Feeding insights and feedback into Customer Success and Product teams
• Gradually taking on more ownership as you develop towards a Client Success Manager role

• Strong communication and interpersonal skills
• Comfortable learning and working with SaaS platforms and technology
• Organised, proactive, and keen to build new skills
• Genuine interest in customer success and relationship-led roles
• Degree-level education, ideally in psychology or a related subject
• Confidence engaging with customers, partners, and internal teams
• Previous experience with a customer support/success role would be advantageous.

• A clear pathway into a full Client Success Manager position
• Hands-on exposure to SaaS, customer success, and consultative client work
• Ongoing coaching, mentoring, and structured development
• The chance to work with globally recognised assessment products
• A collaborative, curious culture that values personality and potential
• An environment where questions, learning, and growth are encouraged

Curious? Apply now or grab five minutes with us to hear more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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