Seller Support Associate; TR&EN), Seller SP

Position Overview

This position is only available to candidates who hold a valid PWD  issued by the Ministry of Health.

Rotating shifts including Sunday - Saturday, ranging from 7 AM to 10 PM depending on role.

This is a home based role. Permanently working from home from any province in Turkey. It is mandatory to live or be willing to relocate to Turkey.

English & Turkish.

In Selling Partner Support, we help third party Sellers & Vendors sell their products through Amazon’s marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact center environment. Our Associates serve as the first contact point and we strive for the perfect customer interaction at every opportunity.

Our Associates must regularly multi-task, use diverse software tools, navigate various Selling Partner Accounts, research policies and provide effective solutions. The successful candidate will have a commitment to customer service, strong customer focus, and a keen interest in process improvement.

We will join one of our home-based teams and collaborate remotely via video, sharing the Amazon culture and engagement activities.

The team’s schedule is organized in shifts and weekends to accommodate Amazon’s opening hours 7 days a week. Shifts are not confirmed prior to training; flexibility is required. Time off and holidays are not allowed during the training period.

• Support Amazon's Selling Partners to solve incoming issues via Phone, Email, and Chat.
• Manage high volumes of inbound and outbound calls, emails, and chats in a timely manner.
• Identify customers’ needs, clarify information, research issues, and provide solutions.
• Exemplify Amazon’s Leadership Principle for Customer Obsession by consistently displaying genuine empathy and passion.
• Build sustainable relationships and engage customers by going the extra mile.
• Achieve various productivity and quality targets and metrics.
• Collaborate with internal stakeholders and teams.
• Document all Selling Partner interactions according to standard operating procedures.
• Troubleshoot and provide product guidance and support to all Amazon sellers and vendors.
• Attend regular training sessions and learn product details and key selling points.
• Perform any other duties and special projects as directed by management.

• New hires become part of a diverse, multicultural, and global team.
• Join Amazon community & Affinity groups to experience Amazon’s inclusive culture.
• Amazon grows talent and leadership from within, offering multiple career paths.
• Private Healthcare Plan.
• Must have high-speed internet (12 Mbps download, 2 Mbps upload) and a suitable remote work environment before employment starts.

• Fluent Turkish and English.
• Military exemption completed or postponement for 2 years.
• Preferred experience within a customer service environment.
• Flexibility to work shift patterns including weekends.
• PC
  
  Skills:
  
  Experience with Windows and Office Suites (Word, Outlook).
• Technical
  
  Skills:
  
  Basic spreadsheet knowledge (Excel) and ease with communication tools.
• Required Documents &
  
  Conditions:
  
  Valid PWD  (certificate of proof of disability). For motor abilities a work-fitting assessment result will be requested.

• Excellent verbal and written communication, inspiring confidence.
• Excellent listening skills and empathy.
• Prior contact center experience is helpful.
• Comfortable in a fast-paced, high-volume environment with flexibility.
• Ability to deliver performance in a metric-driven, high productivity and quality environment.
• Strong customer focus, ensuring customers feel supported and valued.
• Foster a positive and cooperative team environment.
• Multitasking ability across phone, chat, and email.
• Clear and professional communication.
• Ability to troubleshoot and translate technical instructions.
• Highly self-motivated and eager to learn new skills.
• Strong sense of urgency and adaptability to changing business needs.
• Ability to identify and drive process improvements.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit Amazon accommodations page for more information.

Company – Amazon Turkey Perakende Hizmetleri Limited Şirketi

Job : A3178031