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Customer Experience Leader — Scale CX Operations; Remote
Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-11
Greater London, London, Greater London, W1B, England, UK
Listing for:
KatKin
Remote/Work from Home
position Listed on 2026-03-11
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Location: Greater London
A leading pet food startup in the UK is seeking a Customer Experience Lead to oversee the inbound CX function. You will manage CX Managers and ensure exceptional customer service while driving team performance and meeting KPIs. This hands-on role involves operational leadership, team development, and crisis management. The ideal candidate has 2-3 years of experience leading customer experience teams in fast-paced environments and is data-driven with a passion for customer satisfaction.
Join a dynamic team and help scale customer success at a fast-growing company.
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