Receptionist, Customer Service​/HelpDesk

You will be responsible for the smooth running of the Reception environment. Key aspects of the post involve To deal with all initial front of house customer issues, conveying a caring attitude to all users of the centre and to assist in the provision of the Centre's administrative. The Receptionist will work as a member of the Team within an operational sporting facility environment.

There will be extensive contact with members of the public and ensuring a high level of customer care is achieved., Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates.

Read our recruitment of ex-offenders policy. We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.,

To deal with all initial front of house customer issues, conveying a caring attitude to all users of the centre and to assist in the provision of the Centre's administrative support.

• Take bookings made over the telephone and in person at reception.
• Process payments for bookings in accordance with the City Council's Financial procedures.
• Possess a sound knowledge of activities and services within the centre and promote/sell them accordingly.
• Deal with customer enquiries as the initial point of contact.
• Assist the Centre Management team in the delivery of the administrative and financial procedures of the Centre.
• Carry out the above duties in compliance with the Council's policies e.g., Equal Opportunities, Green Strategy, etc.
• Undertake any further duties which may be commensurate with the grade of the post.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

• Understand and embrace Leeds City Council Values, Behaviours and codes of conduct.
• Be committed to continuous improvement in all areas and work towards delivering the best city ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
• Be able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.
• Be willing to actively participate in training and development activities.
• Be flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Support equality for all working in an anti‑discriminatory manner, upholding the council's equality & diversity policies.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation and any form of abuse, reporting any concerns to the appropriate person.
• Work within the council's flexibility protocol.

• Experience.
• Energetic, enthusiastic team worker with a sense of responsibility.
• Able to deal effectively with customer enquiries both face to face and on the telephone.
• Able to accurately record information.
• Excellent communication skills.
• Good numeric skills.
• Able to use a computer competently.
• Ability to provide a quality service to customers.
• Knowledge of basic principles of customer care.
• Experience in an environment with regular public contact.
• Experience of cash handling.

• Knowledge of Leisure Centre operation.
• Experience of working in a leisure centre.
• Experience of clerical duties.
• Experience of working in a sales…