Fully Remote Customer Service Representative

Hi there!

I’m Mark, Founder and CEO of Autism Parenting Magazine (APM).

Have a look at our introduction video:

We’re a fast-growing, high-energy publishing company dedicated to making a real difference in the lives of families affected by autism. Through our magazine, virtual summits, and educational courses, we provide the resources and support that make an impact globally.

At APM, we're moving quickly. As a rapidly expanding organization, we thrive in a fast-paced, high-performance environment where everyone is expected to work hard and stay focused on delivering results. Our global, remote-first team spans the UK, USA, Philippines, South Africa, and Eastern Europe, and we’re growing by the day.

We follow the Entrepreneurial Operating System (EOS) to keep our team aligned, accountable, and relentlessly focused on execution.

While our work is demanding, it’s also incredibly rewarding. We meet virtually each week to stay aligned and foster a culture of transparency, collaboration, and accountability. Tools like Hubstaff help us maintain clarity on time tracking and progress, ensuring that everyone is working at their best.

If you’re looking for a place where hard work, innovation, and making an impact come together, you’ll find it ry day is an opportunity to contribute to something meaningful and help us grow even faster.

We’re looking for a fully remote Customer Service Representative who’s passionate about helping people and delivering exceptional support, without feeling rushed or robotic.

This role is perfect for someone who thrives on structure, enjoys problem-solving, and takes pride in making every interaction count. You’ll be the first point of contact for our community, helping families navigate our resources and providing compassionate, effective solutions to their questions and concerns.

Following the set work schedule is essential, as we need reliable coverage during US hours to ensure timely, high-quality support for our global community and seamless team collaboration.

What You’ll Be Doing:

• 🧩 Provide exceptional email and chat support with timely, accurate, and empathetic responses
• 📬 Document customer interactions, track issues, and elevate complex inquiries as needed
• 💬 Respond to social media messages and comments professionally, maintaining a positive brand presence
• 📅 Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience
• 🚀 Perform tasks like data entry, summit hosting, and email outreach
• 🤝 Collaborate with internal teams to improve processes, systems, and the overall customer experience
• 🕒 Communicate clearly during meetings, camera use encouraged to foster connection

Hours & Shift Pattern:

Core working hours: 1:00 PM – 10:00 PM Eastern European Time, Monday to Friday

Includes a 1-hour unpaid lunch break

Occasional weekend coverage may be required (typically 1–2 Saturdays per month, up to 4 hours
) and is scheduled in advance
, with time off provided during the week

There is no expectation of late-night, overnight, or on-call work outside agreed hours

This role isn’t a traditional customer service job. It's for someone who