Customer Service Consultant Kenosha; Remote

Customer Experience Consultant Trainee

As a Customer Service Consultant, you will be the vital link between a customer’s at-home and in-store Car Max experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey.

We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

These high-energy interactions build rapport with customers and ensure a smooth journey. Our goal is to keep the customer’s experience simple and supportive at every point.

This position is part of a mobile sales team that connects customers online, over the phone, and in-store. You’ll guide customers from lead to delivery, helping them find the right vehicle and managing all required steps, from appraisal to finance and delivery scheduling.

At Car Max, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day.

This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential.

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
• Use your knowledge of the Car Max inventory to guide customers towards vehicles that meet their needs.
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
• Mentor others as your skillset expands.
• Achieve sales targets while providing an iconic customer experience.
• Acquire the Automotive Sales Person License in specific states – may require testing and travel as some states request physical presence to apply for the license.
• Customer Experience Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance‑based sales incentive in addition to their hourly rate.

• Sales and customer service experience, in an area such as retail, is preferred.
• Thrive in a fast‑paced sales environment.
• Good listening skills and a strong customer focus.
• High level of self‑motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Ability to learn and master new technologies; strong computer skills.
• Open availability for shifts that may include nights, weekends, and holidays.
• Must be open to shifting schedules two times per year according to needs of the business.
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.

Car Max, the way your career should be! Car Max revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future—for our company, our customers, and the communities we call home.

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran…