Customer Support - Bilingual Spanish

This is a remote position.

• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Maintain detailed and current knowledge of the company's products and services
• Handle customer inquiries and complaints

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Have a quiet place to work without noise or distractions

• Be a United States resident
• Must be 18 years of age or older
• High School Diploma or Equivalent
• Pass Background Check
• Pass Drug Screening
• Bilingual in Spanish

• Desktop/Laptop with Windows 10 or higher
• USB Noise Canceling Headset
• Hardwired to Internet
• Smartphone

• Competitive pay (based on experience and performance)
• Semi-Monthly pay schedule — paid on the 13st and 27th of each month
• Flexible work-from-home environment
• Paid training and support
• Supportive and team-oriented work culture
• Opportunities for growth and advancement

California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin

Optional supplemental benefits (Accident, Cancer, Critical Illness, etc.)