Unemployment Claims Intake Interviewer - Lawrence

THE POSITION

Are you looking for a beneficial career in public service? Look no further than the Pennsylvania Department of Labor & Industry's Unemployment Compensation Claims Intake Interviewers! In these roles, you will be part of an impactful team that conducts interviews in person with claimants at the assigned PA Career Link location, and by telephone, to take initial, continued, or additional claims for unemployment benefits.

Apply and make a difference today!

As a UC Intake Interviewer, you will assist customers who file claims for unemployment compensation in person, telephone, mail, or via their Internet. With our team, you will provide this essential service to all UC customers by gathering information and pertinent data from claimants and employers using a telephone, fax, e‑mail, and postal mail to establish valid claims for unemployment compensation benefits in accordance with the PA UC Law.

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full‑time employment
• Work hours are generally 8:00 AM to 4:00 PM, Monday‑Friday, with a 30‑minute lunch. May be negotiable based on operational needs.
• Travel expenses will be reimbursed. You may be required to travel to Harrisburg. Overnight travel may be required. You will also work in other UC Connect Career Link® locations as needed.
• Telework:
  You may have the opportunity to work from home (telework) part‑time, upon successful completion of the required probationary period. To telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in New Castle. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Successful completion of the Unemployment Compensation Intake Interviewer Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) program; or
• Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
• Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint‑based federal records check;
  
  a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are…