Technical Customer Care Specialist II; vAuto

Why consider this job opportunity

• Hourly base pay rate up to $30.10/hour
• Potential for additional compensation, including commission and incentive programs
• Flexible remote work options available
• Minimum of 16 hours of paid time off every month plus seven paid holidays
• Opportunity to work with leading consumer brands and innovative technologies in the automotive industry
• Supportive and collaborative work environment with a focus on employee experiences

• Provide technical support for customer inquiries escalated from front‑line support
• Serve as a customer care agent for an assigned customer base or product area
• Respond to customer inquiries via telephone or online, addressing routine to moderately complex questions
• Research and troubleshoot customer requests, determining problem sources and resolving issues
• Document and report on customer inquiries, ensuring follow‑up for high levels of satisfaction

• High School Diploma/GED and 3 years of experience in a related field, or equivalent experience
• Ability to work flexible hours and schedules
• Strong problem‑solving and technical troubleshooting skills
• Excellent verbal and written communication skills with strong interpersonal abilities
• Ability to work independently and collaboratively to meet business goals

• Experience using SQL to investigate and resolve complex customer issues
• Ability to write and interpret SQL queries for data analysis and troubleshooting
• Strong analytical skills with the ability to translate SQL results into actionable recommendations
• Experience with CRM case logging and Salesforce
• Familiarity with interaction distribution systems such as Genesys Pure Cloud

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