Customer Service Rep - Market Research; Part Time, Remote

Employer Industry: Customer Service and Market Research

• Base salary range of $15-$18/hr, with actual salaries varying based on location and experience
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work-from-home convenience allows for a flexible work environment
• Paid training and performance-based incentives available
• Employee referral bonus opportunities and networking with diverse groups
• Comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan

• Provide inbound and outbound customer support using a call flow guide
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a positive attitude
• Participate in ongoing training and development programs

• Minimum of 6 months of customer service experience
• High school diploma or GED
• Open availability to meet customer needs
• Strong computer navigation skills and proficiency in fast-paced multi-tasking
• Must have a quiet, distraction-free environment to work from at home

• Eagerness to learn new technologies
• A desktop or laptop capable of completing PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

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