Customer Service Rep - Market Research; Part Time, Remote

Employer Industry: Customer Service and Market Research

• Salary range of $15-$18 per hour
• Opportunities for career advancement with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, vision, and 401(k) retirement plan
• Paid training and performance-based incentives
• Inclusive company culture with support for diversity, equity, and inclusion initiatives

• Provide inbound and outbound customer support using a call flow guide
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude
• Collaborate with a diverse team to enhance customer service delivery

• Minimum of 6 months of customer service experience
• High school diploma or GED
• Open availability for work shifts
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

• Experience in a remote work environment
• Familiarity with customer service software and tools
• Eagerness to learn new technologies
• Strong interpersonal and communication skills
• Participation in community or company networking groups