Customer Service Rep - Market Research; Part Time, Remote

Employer Industry: Customer Service and Market Research

• Salary range of $15-$18 per hour
• Opportunity for career advancement, with 80% of managers promoted from within
• Work from home flexibility, allowing for a convenient work environment
• Comprehensive benefits including medical, dental, vision insurance, and a 401(k) plan
• Paid training and performance-based incentives available
• Engaging company culture with networking opportunities and wellness programs

• Provide inbound and outbound customer support using a call flow guide
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver expert customer experiences while maintaining a positive attitude
• Maintain a quiet and distraction-free work environment

• Minimum of 6 months of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Strong computer navigation skills and proficiency in fast-paced multitasking
• High-speed internet connection and a desktop or laptop for work purposes

• Experience with remote work environments
• Familiarity with customer service software and databases
• Ability to learn new technologies quickly
• Previous experience in market research or related fields
• Knowledge of diverse customer service approaches