Tax Call Center Representative; Remote

ITCON Services | 100% Remote

Are you passionate about helping others and confident explaining financial information in a clear, reassuring way? Join ITCON Services
, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.

Remote Tax Call Center Representative

We are seeking dedicated Remote Tax Call Center Representatives to provide Tier 1 customer support for personal income tax inquiries. In this role, you'll serve as a trusted resource for callers—guiding them through general and routine tax-related questions with professionalism, empathy, and accuracy.

If you thrive in a fast-paced, technology-driven environment and enjoy making a meaningful impact every day, we encourage you to apply.

• Serve as the first point of contact for personal income tax inquiries via inbound and outbound calls
• Provide clear, accurate information about state tax programs
• Research and resolve routine issues while ensuring a positive customer experience
  
  Maintain professionalism, patience, and empathy with every interaction
• Accurately document interactions using CRM and call center systems
• Navigate multiple IT systems efficiently to provide timely resolutions

• 3+ years of accounting experience or experience explaining financial information to individuals
• 2+ years of customer service experience, including call center or telecommunications
• 1+ year of computer proficiency, with the ability to work across multiple systems simultaneously
• Experience using CRM platforms and call center software
• Strong communication skills and the ability to simplify complex information
• U.S. Citizenship (required)

• Maryland residency strongly preferred
• Coursework in bookkeeping or accounting

• High school diploma or equivalent (required)
• Additional coursework in bookkeeping or accounting preferred

All personnel must successfully complete a Criminal Justice Information System (CJIS) state and federal criminal background check, including FBI fingerprinting.

If you're ready to use your financial knowledge and customer service skills to make a difference—while working from the comfort of your home—apply today!