Intake Representative, Claims

Intake Representative, Claims page is loaded## Intake Representative, Claimsremote type:
Remote locations:
Columbus, OH:
West Virginia time type:
Full time posted on:
Posted 3 Days Agojob requisition :
R001869

The salary range for this job posting is $35,037.00 - $56,059.00 annually + bonus + benefits.

Pay Type:

Hourly
* The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.
* We have an opening with the primary role entering loss reports for Workers' Compensation. The ideal candidate will have experience in either Workers' Compensation, Property & Casualty or a call center background. While we may prefer candidates who reside closer to our Columbus, Ohio office or Charleston, WV office that could work a hybrid or remote schedule, we will also consider candidates anywhere in our approved payroll states who can work full time remote.

This position will report to the Intake Manager.

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.
** Unique residence requirements are listed in each job posting, please review closely for details.
** Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.
** JOB OBJECTIVE:
** The Intake Representative, Claims obtains and documents first notice of injury and first notice of loss information from customers for commercial auto, worker’s compensation, liability, and property lines of business.
Provide direct guidance and assistance to customers responding to inquiries, and/or explaining processing procedures to deliver the best possible outcome.  Work is driven by multiple reporting channels such as customer portal, email, phones, and fax.
*
* ESSENTIAL FUNCTIONS:

*** Receive initial claim information from customers telephonically, electronically, email, and/or fax
* Provide information to customers regarding the different options available for loss reporting Determine appropriate policy and coverage for loss
* Work with leadership team  to onboard new associates
* Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken
* Obtain and document facts of loss information in the computer system Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center
* Interpret coverage and issue claim decisions for claims assigned to the Engagement Center
* Review, update, and document intake processes and procedures.
** OTHER FUNCTIONS:
*** Other functions as needed
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* KNOWLEDGE, SKILLS AND ABILITIES:

*** Ability to provide excellent customer service to both external and internal customers
* Ability to work as a team member and perform based on established standards and expectations
* Ability to multi-task
* Must be detail-oriented
* Excellent written and oral communication skills
* Ability to fully analyze information received and make decisions as to next steps and action required
* Experience with Microsoft Products
* Ability to work proficiently in multiple systems
* Excellent organizational skills
* High school diploma.
* One year previous full time experience in customer service and/or claims…