Italian Customer Advisor Luxury Travel & Hospitality Brand; Nightshift - Work from Home

Position: Italian Customer Advisor for Luxury Travel & Hospitality Brand (Night shift) - Work from Home
Location: Turbigo

Come and Work with Us
Do you want to belong with the customer service team and help to build the world’s most loyal travel community?

Are you an Italian native or fluent with strong English communication skills? Looking to build a career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Night shift Italian Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere, offering exceptional homes and personalized luxury travel experiences through its premium service.

Responsibilities

Manage hosts and guests queries

Be able to present the best available solutions taking advantage of a community marketplace with millions of users

Join a specialized and open‑mind team that offers support through written communication and phone

Meet and exceed our service quality goals, compliance regulations and productivity targets

Create amazing experience that people value and we are proud of

Be responsible to follow the direction of management and provide feedback

Qualifications

Previous experience in Luxury and Premium Support - mandatory

Availability to work night shifts - mandatory

Native or proficient level of Italian (C2)

Advanced level of English (at least C1) both verbal and written

Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills

Analytical and problem solving skills with strong attention to detail

Desire to learn and advance, be a curious investigator and problem solver

High‑speed internet access and appropriate conditions for remote work

Benefits

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging company‑wide initiatives, including our Ever Better wellness program

Job stability

Life‑long skills and experience

Excellent work culture

Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

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