Customer Service Rep Remote - Local To Portland

Position: Customer Service Rep. - Remote - Local To Portland, OR
Customer Service Representative

Location:

Remote (Must be local to Portland, OR or surrounding areas)

Employment Type:

Contract-to-Hire

Pay Rate:

+ $19.00/hr for English-speaking candidates

+ $20.50/hr for bilingual (Spanish/English) candidates

Start Date:

4/10

About the Organization

Join a mission-driven organization dedicated to helping patients manage healthcare costs through flexible payment solutions. This team focuses on improving patient financial experiences by providing compassionate support and innovative tools that make healthcare more accessible and affordable.

About the Role:

We are seeking Customer Service Representatives to join a growing team supporting patients enrolled in a healthcare payment program. In this role, you will handle both inbound and outbound calls, assisting patients with account setup, payment processing, and program enrollment.

Key Responsibilities:

+ Serve as the primary phone contact for account holders and potential customers.

+ Make outbound calls for welcome calls, past-due accounts, and special campaigns.

+ Document call activity using CRM tools and escalate issues as needed.

+ Deliver exceptional customer service and act as an advocate for patients.

+ Participate in ongoing coaching and quality evaluations.

Required Skills &

Qualifications:

+

Experience:

+ Customer service experience (retail, hospitality, call center, etc.)

+ 1-2 years of call center or telephone support experience preferred

+ High school diploma or equivalent preferred

+ Knowledge of HIPAA and experience in healthcare or financial services is a plus

+ Technical Requirements:

+ High-speed internet:
Minimum 100 Mbps download / 35 Mbps upload

+ Private, password-protected WiFi and Ethernet connection (cable provided)

+ Quiet, private workspace with room for two monitors

+ Smartphone for two-factor authentication

+ Other Requirements:

+ Must be available Monday-Friday, 5:00 AM-5:00 PM

+ Cannot miss any time during 4-week training period

+ Must be able to pick up and return equipment at Beaverton office

Training

Schedule:

+ Duration: 4 weeks

+ Weeks 1-2:
Virtual classroom training

+ Week 3:
Shadowing and taking calls

+ Week 4:
Nesting with team support

Benefits Upon Conversion:

+ Medical, Dental, Vision

+ 401(k) with company match

+ Life and Disability Insurance

+ 3 weeks PTO and 10 paid holidays

Interview Process:

+ 30-minute MS Teams interview

+ Bilingual candidates will complete a Spanish conversation assessment

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

+ Medical, dental & vision

+ 401(k)/Roth

+ Insurance (Basic/Supplemental Life & AD&D)

+ Short and long-term disability

+ Health and Dependent Care Spending Accounts (HAS & DCFSA)

+ Transportation benefits

+ Employee Assistance Program

+ Time off/Leave (PTO, Vacation, or Sick Leave)  

Job Type & Location

This is a Contract to Hire position based out of Vancouver, WA.

Pay and Benefits

The pay range for this position is $19.00 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Mar 12, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business…