Bilingual Customer Support Specialist

Employer Industry: Internet of Things (IoT) Solutions

• Salary up to $58,400
• Performance-based bonus and equity opportunities for eligible roles
• Flexible, employee‑led remote work model
• Comprehensive health and parental leave plans
• Opportunities for rapid career development and growth within the organization
• Supportive and collaborative work environment with a focus on employee success

• Serve as a point of escalation for complex customer inquiries related to billing, contract renewals, cancellations, and products and services
• Provide guidance and mentorship to team members to enhance performance and efficiency
• Demonstrate advanced proficiency in multi‑channel servicing, including phone, email, and chat
• Manage and prioritize a high‑volume workload, ensuring timely resolution of escalations and urgent requests
• Identify and analyze customer trends and issues to provide actionable insights to management

• 3+ years of experience in a customer‑facing role within a contact center environment
• Full bilingual proficiency (English/Spanish)
• Proven ability to independently resolve challenging customer issues with accuracy and professionalism
• Exceptional communication and interpersonal skills to engage with a diverse customer base
• Experience managing 30+ cases per day across multiple channels with consistent high‑quality service

• Experience supporting telematics systems, ELDs, and hours of service compliance
• Proven ability to mentor and coach peers to improve team performance
• Data‑driven mindset with experience analyzing trends and metrics
• Multilingual skills in French or German considered a plus

#IoT #Customer Support #Career Growth #Remote Work #Employee Benefits

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