Dedicated Lifestyle Manager - Arabic Speaking

To complement our team in the United Kingdom, we are looking for an Arabic-speaking Dedicated Lifestyle Manager in the area of Luxury Lifestyle Management.

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world‑class and expert service has enabled world‑renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.

• Advise our premium customers on the phone and by email in Arabic and English.
• Process customer requests from the preparation of the offer to the billing of individual trips, including restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing, etc.
• Make reservations with restaurants, airlines, hotels, and destination agencies.
• Prepare tailor‑made offers and travel documents, create itineraries, obtain visas and administrative processing.
• Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique opportunities.

• You have excellent language skills in professional Arabic and English, in written and spoken (C2 according to The Common European Framework).
• You have completed a tertiary qualification or equivalent training, ideally in the field of tourism.
• You have several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high‑end customer service.
• You have GDS knowledge (preferably Amadeus) and excellent destination knowledge.
• You have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.
• You are service‑oriented, flexible and able to work under pressure.
• You have a positive attitude and identify with Ten Group values.
• You have excellent communication skills.
• You value exceptional service and live by this motto.
• You are available on a full‑time basis (40hrs per week).

• Located in United Kingdom.
• Employees who live within a commutable distance of the office have the option to work in a hybrid model – at least three days per week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• Minimum internet speeds must be met for remote/hybrid work; this will be verified during the recruitment process and again upon joining.

Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals and through annual Extra Mile Awards that celebrate those who have gone that extra mile in their role. We also encourage staff to incorporate their aspirations and interests into their career at Ten and support development every step of the way.

• A competitive salary depending on experience, plus a performance‑based bonus.
• Hybrid working – combine working from home and the office; fully remote options are also available if you do not live near our office.
• Paid time away from work – competitive paid time off package, including a paid day each year to volunteer for a good cause.
• Paid Sabbaticals – one month paid sabbatical after every five years of service, without tapping into annual leave.
• Extra rewards – lucrative Ten Loyalty Rewards programme that includes a bonus and gift to say thank you for being part of Ten.
• Remote working holidays – possibilities to travel and work anywhere in the world.
• Employee discounts – access to travel and entertainment discounts for clients.
• Be part of a global, dynamic, and inclusive team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Ten Life Group is a global luxury concierge service and our travel department offers a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High‑Net‑Worth (HNW) and Ultra‑High‑Net‑Worth (UHNW) clients with their…