Customer Service Representative - PMShift

Customer Service Representative – PM Shift (Remote)

Client:
New Rez LLC / Computershare

Location:

100% Remote (Must reside in the U.S.; cannot sit in CA)

Worksite Address (for onboarding): 150 Royall Street, Canton, MA 02021

Placement Type:
Contract (Approx. Apr–Jul, 3 months, potential to return for future proxy seasons)

Pay: $20/hr

Schedule:

PM Shift your time zone)

Experience Level: Entry-Level with Contact Center Experience

Computershare’s National Campaigns Unit supports shareholder communications for public companies during the Spring Proxy season. As a Customer Service Representative, you’ll assist shareholders with voting processes, provide clarity on proxy materials, and help them complete required actions before Board of Directors meetings.

You will manage inbound and outbound calls and email responses related to voting, proxy statements, annual reports, and meeting preparation. AM shift agents handle mostly inbound calls.

• Handle inbound and outbound calls from shareholders regarding proxy voting
• Read and follow call scripts verbatim
• Assist callers with:
  • How to submit votes online, by mail, or by phone
  • Understanding items on the ballot (board elections, compensation, mergers, governance proposals, etc.)
  • Requesting paper copies of proxy materials
  • Updating or changing previously submitted votes
• Document interactions accurately while speaking, listening, and navigating systems
• Meet call metrics, QA requirements, and schedule adherence standards
• Manage challenging or frustrated callers calmly and professionally
• Support Computershare in gathering sufficient votes to meet legal/governance deadlines

• HS Diploma or GED
• 1+ year of contact center customer service experience (must include metrics, QA, adherence, etc.)
• 6+ months outbound calling experience within last 24 months
• Experience persuading customers to complete a task (e.g., payment, upgrade, confirmation — NOT sales)
• Clear, professional speaking voice (working with high‑net‑worth clientele)
• Ability to read scripts, speak, and take notes simultaneously
• Proficiency with Microsoft Office and multitasking across systems/dual monitors
• Experience with Genesys Cloud preferred
• Ability to work in fast‑paced, high‑volume, stressful environments
• Strong de‑escalation and professionalism skills

Provided by TEKsystems:
Dell laptop

Candidate must supply:

• USB headset
• 2nd monitor
• Valid physical address (no PO Boxes)
• Internet: 100 Mbps download / 10 Mbps upload minimum
• Able to hard‑wire into internet (if issues occur, this becomes mandatory)

• Contract runs April–July depending on campaign needs
• Opportunity to be invited back for future campaigns (Fall proxy season + ongoing)
• Potential to move into Assistant Team Lead (ATL) roles depending on performance
• Cannot hire in California
• AM
  
  Schedule:
  
  Mon–Fri, 9 AM–5 PM EST
• Optional: extended PM shift or Saturday hours

Computershare is a global leader in financial services, shareholder communication, and governance solutions. Contractors gain:

• Experience in corporate governance + financial services
• Exposure to high-profile clients
• Opportunity for repeat projects
• Support from TEKsystems for future roles

This is a Contract position based out of Raleigh, NC.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.