Remote Call Center Agent

We are looking for experienced Call Center Agent (CCA) to support TRICARE’s Call Center full-time. TRICARE ((Use the "Apply for this Job" box below).) is the military healthcare insurance program for active-duty service members, family members of active-duty service members, National Guard and Reserve members.

CCA’s will answer inbound calls from service members and their family members that simply have questions about healthcare benefits.

Our client is a certified Service-Disabled Veteran Owned Business (SVDOSB). They support a multi-year federal government TRICARE contract by hiring quality call‑center professional including veterans and their family members. Veterans and their family members are ideal for this contract because of their knowledge of TRICARE, ability to be trained for several weeks in TRICARE support member services, and possessing the discipline it takes to successfully work from home.

As a “Veteran‑centric” organization, they provide work‑from‑home call‑center work including Call‑Center Agents, Call‑Center Supervisors, Call‑Center Quality Assurance Managers, Call‑Center Trainers and Call‑Center Operations Managers.

CCA's work remotely from the States listed below:

• Alabama
• Kentucky
• New Mexico
• Texas
• Georgia
• Maryland
• North Carolina
• South Carolina
• Virginia (southern)

Must pass a background check and drug test

Must be US Citizen and be clearable to Public Trust Level.

Minimum High School Diploma or GED

• Training Class:
  April 29, 2026
• Monday thru Friday - 8:30AM to 5PM EST
• Must attend and successfully complete eight (8) consecutive weeks of training
• DAILY ON‑CAMERA ATTENDANCE IS MANDATORY DURING TRAINING

$15.00/hour without benefits

Minimum $17.20/hour with benefits. See below

Proven ability to work from home offices Monday through Friday, between the hours of 8:00 AM to 7:00 PM Eastern Time. Exact schedules will be assigned when training is completed.

• Retired veterans, and military spouses are ideal for this role given their understanding of military healthcare benefits.
• While call‑center experience is note required, ideally, we prefer candidates with recent at‑home call center experience with a history of having calls scored for quality and excellent attendance.
• Prior customer service experience is desirable, preferably in a call‑center environment handling inbound calls, incoming emails, and chat.
• Excellent Customer‑Service experience required.
• An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits is a requirement.
• Excellent communication skills. Ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict.
• Predictable and reliable attendance.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Be a team player.

• Must provide your own computer and monitor via a wired connection to your home internet service. (No WI‑FI, Satellite internet service, Mobile Internet or Hotspots not allowed for this role).
• Minimum download speed 100 MBPS and upload speed 20 MBPS.
• Must be able to connect to the client environment within five (5) minutes. We will supply additional equipment to make your home office comply with our caller security requirements.
• Must have basic user experience with Microsoft Windows and other computer applications.

Primary duties may include, but are not limited to:

• Successfully completing eight (8) weeks of paid training and perform duties taught in virtual (at‑home) training.
• Responding to questions from callers via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
• Operating a PC to obtain and extract information, documents information, activities and changes in the database.
• Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
• Coordinating with various functions within team to ensure TRICARE member requests and questions are handled in a timely…