Bilingual Scheduling Center Agent

Overview

Join to apply for the Bilingual Scheduling Center Agent role at Aspen Dental
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Aspen Dental has over 1000 locations that focus on providing dental services to all patients. We work to break down barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access. This role is remote and supports scheduling for patients in Spanish and English.

Work from home as a Spanish bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon.

• Work with patients to schedule appointments, serving as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services.
• Answer inbound calls in a high-volume environment, handling questions and concerns with compassion.
• Listen empathetically and think critically to understand patient needs; use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.
• Additional duties as assigned by the Call Center Leadership team.

• High School Diploma or equivalent required
• Proficiency in both English and Spanish
• 1+ years of customer service experience preferred (retail, call center, or hospitality) with ability to answer calls in a high-volume environment
• Desire to succeed in a fast-paced, goal- and consumer-driven environment
• Clear and professional communication skills
• Tech-savvy; ability to navigate provided technology efficiently
• Must have Cable/Fiber internet with the ability to hardwire within 6 feet of the router (no WiFi/cellular/hotspot) and be at least 100 Mbps download and 10 Mbps upload
• Quiet, HIPAA-compliant, private workspace
• Some evening and weekend scheduling availability

• Pay rate: $17.00 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.
• Various full- and part-time shifts available
• Comprehensive Health, Dental, and Vision insurance offerings
• Paid time off
• 401K with generous company match