Remote Energy Efficiency Customer Support Specialist

Employer Industry: Energy Efficiency Solutions

• Hourly pay of $17, plus a $65/month internet stipend
• Comprehensive medical, dental, and vision insurance, along with a company‑paid health care concierge service
• 401(k) plan with company match and paid time off, including vacation, sick leave, and parental leave
• Commitment to community engagement through paid volunteer time and an employee recognition program
• Access to on‑demand training courses to support career advancement
• Flexible remote work environment with provided equipment

• Handle inbound customer calls related to energy efficiency programs and services
• Provide support for multiple programs, including customer enrollment, scheduling visits, and technical inquiries
• Navigate various support scripts and assist customers through chat and email interactions
• Monitor personal performance data and progress in real‑time
• Maintain a dedicated work environment during scheduled shifts

• High School Diploma or GED
• Minimum of 6 months of experience in a customer‑facing role, preferably in a call center environment
• Ability to type at least 35 words per minute
• Strong commitment to punctuality and attendance
• Capacity to thrive in a fast‑paced environment while managing multiple platforms

• Previous experience in an inbound/outbound sales environment
• Sales‑oriented mindset with a focus on customer satisfaction
• Positive and proactive attitude, exemplified by a “How can I help you?” approach

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