Travel Consultant - Travel & Concierge - Phoenix, AZ

Position: Travel Consultant - Travel & Concierge Experiences - Phoenix, AZ
** Description*
* At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

** This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.*
* If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here's your chance to become a highly skilled Travel Consultant. Here's just some of what you could be doing every day.

** How will you make an impact in this role?*
* + Deliver world-class customer service in an in-bound, high-volume travel call servicing environment

+ Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements

+ Understand our customer needs through consultation to deliver innovative and extraordinary interactions

+ Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements

+ Communicate new and existing product offerings and value propositions relevant to the Card Member

+ Always put the Card Member's experience at the forefront of everything you do, reinforcing the Membership First  approach, delivering excellent service and outcomes that are core to the American Express brand

** Minimum Qualifications*
* + 1 year experience in tourism, travel, or cruise and tours

+ High-end customer service or sales roles experience

+ Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment

+ Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide

+ Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism

+ Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member's communication style

+ Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices

+ Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals

+ You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week

** Hybrid / Work at Home Requirements*
* + This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week

+ At home - a secure home office, located at your confirmed address of residence, free from background noise or other distractions

+ Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).

** Additional Requirements*
* + Flexibility to work anytime between 5:00am-2:00am including weekends

+

Location:

18850 N 56th Street, Phoenix, AZ 85054

** Qualifications*
* Salary Range: $20.00 to $33.05 hourly   bonus   benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means…