Customer Account Specialist

Location: Macedon

ABX Innovative Packaging Solutions is a leading manufacturer of flexible packaging providing critical applications in healthcare, personal care, and food products. Our growing company is currently seeking a Customer Account Specialist (CAS) with primary support for the Milwaukee, WI location.

Position Summary:

The CAS is the primary customer contact for all questions, concerns, and issues. Working with all functional areas of the company, the CAS ensures customer requirements are met, while meeting the corporate goals and objectives. The CAS will ensure customer orders are processed timely and accurately, while monitoring customer order patterns and service levels, taking necessary action to implement improvement as needed, and collaborate with sales and other functional areas to grow relationships with the customers.

At ABX we offer:

* $1000 hiring bonus for new hires

* Excellent training programs and growth opportunities

* A collaborative, innovative, and inclusive culture

* Fun and challenging work that makes a difference

* Competitive compensation and benefits package

* Flex Pay

* Excellent benefits, including medical, dental, vision, life, 401k with match, quarterly bonus opportunity, and much more!

Responsibilities:

* Process customer orders received according to established department policies and procedures.

* Build and maintain professional relationships with internal and external departments to track orders through completion and on time shipments.

* Process complaints upon receipt forwarding through appropriate channels for investigation, resolution, and credit if applicable.

* Knowledgeable of product line, delivery / lead times and procedures.

* Manage short pay process; resolve issues in efficient and timely manner.

* Respond to customers inquiries (internal and external) in a timely and accurate manner.

* Adhere to all Safety, Company Policy and General Work rules.

* Perform other related duties as assigned

Qualifications:

* Ability to communicate clearly and professionally, both verbally and in writing

* Strong decision making and analytical skills

* Basic Computer Skills

* PC experience with Microsoft Excel and Microsoft Word preferred

* Basic understanding of JDE system as it pertains to Customer Service/Sales order Management

* Demonstrates appropriate interpersonal skills as well as customer service skills in fast-paced environment

* Detail oriented, strong organizational and time management skills

* Previous Customer Service Account experience in manufacturing or technical industry preferred

* Understand ISO and auditing processes

* College degree or relevant work experience required

* This may be considered a remote position with travel for initial training

ABX Innovative Packaging Solutions is an equal opportunity employer. ABX is committed to equal employment opportunity and equal treatment for all employees and applicants for employment based on individual merit. ABX complies with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the Company has facilities.