Weekend Part Time Customer Service/WFH
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-03-09
Singapore
Listing for:
Consortium for Clinical Research and Innovation Singapore
Part Time, Remote/Work from Home
position Listed on 2026-03-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Responsibilities
- Responds to customer service inquiries using pre-written responses.
- Handles basic inquiries with minimal assistance.
- Consistently works on and handles cases systematically as they arrive in the queue.
- Collaborates with colleagues to resolve inquiries.
- Manages opens cases and follows up to ensure cases are resolved within defined Service Level Targets.
- Performs against set KPIs such as customer service satisfaction scoring received through survey feedback.
- Handlle all cases and tasks with high quality and in line with company policies and procedures.
- No telemarketing involved, purely customer service support.
- Some customer service experience.
- Those are currently pursuing studies are welcome to apply.
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