Lead Customer Success Specialist - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Customer Success Manager. In this role, you will play a vital part in building and maintaining trusted relationships with clients. Your efforts will contribute to their success, ultimately impacting lives positively. As a proactive leader, you will engage with customers from onboarding through to their long-term success, ensuring a seamless experience.

This position empowers you to work collaboratively across teams to influence product and service enhancements based on client feedback, making your role crucial for driving customer satisfaction and retention.

• Own the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partner
• Lead engaging onboarding, workshops, and training sessions that set customers up for success
• Run regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate value
• Proactively monitor customer health, usage, and engagement — and act early to keep clients thriving
• Translate customer goals into clear success roadmaps and outcomes
• Spot opportunities to expand value through deeper adoption or additional solutions
• Work closely with Product, Sales, Support, and Marketing to deliver a seamless customer experience
• Feed customer insights back into the business to continuously improve what we do

• 8+ years’ experience in Customer Success, Account Management, or a similar customer‑facing SaaS role
• A natural relationship builder — confident, warm, and credible with stakeholders at all levels
• Strong project management skills and the ability to juggle multiple clients with ease
• A proactive mindset — you don’t wait for problems, you prevent them
• Comfortable working cross-functionally in a fast-moving SaaS environment
• Large-scale systems migration and change management experience

• Make a real difference — our work helps eradicate workplace fatalities
• Partner with some of the largest organisations in the world
• Be part of a purpose-driven, growing global SaaS company
• Have genuine ownership, influence, and career growth opportunities
• Work with passionate people who care deeply about customers and outcomes