Customer Service Specialist

Summary

Are you a Florida insurance professional who excels in a virtual environment? We are looking for a high‑performing, 100% remote Customer Service Representative who doesn’t need a physical office to deliver five‑star service.
If you have the technical expertise to navigate the Florida market and self‑discipline to thrive independently while staying connected to a team, this is the role for you.

This position is fully remote, offering you the flexibility to work from your home office while supporting our Florida‑based clientele. You will be the primary point of contact for inbound and outbound calls, serving as a trusted advisor for our policyholders.

• Virtual Client Support:
  Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity.
• Quality Standards:
  Consistently deliver thorough, accurate, and error‑free work, ensuring every client interaction and policy update meets our agency’s rigorous standards.
• Policy
  
  Education:
  
  Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape.
• Accountability:
  Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real‑time.
• Team
  
  Collaboration:
  
  Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support.

• Licensing:
  Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.
• Experience:
  
  Minimum of 2 years of experience in a multi‑carrier independent agency in Florida.
• Remote Readiness:
  You must have a dedicated, quiet home office space with high‑speed internet. You are tech‑savvy and comfortable using VOIP phone systems and cloud‑based agency management software.