Call Center Representative; Remote

At Recruiting Lion Solutions, we ROAR with purpose. We’re not just another recruiting firm — we’re the pride that stands tall in the recruiting jungle. Our purpose is simple but powerful: connect great candidates with great companies through real human touch, genuine care, and unwavering passion.

We believe every job seeker deserves a champion who understands their journey, listens to their needs, and guides them with respect. That’s why candidates are at the heart of everything we do. Their experience matters, their growth matters, and their success is our victory lap.

Our clients are equally valuable members of our pride. They rely on us to deliver reliable results, sharpen their workforce, and introduce them to talent that can truly move their business forward. We take that trust seriously — and we ROAR to deliver.

Because recruiting isn’t just about filling roles… it’s about building relationships, strengthening teams, and bringing together people who can thrive together.

Join us — where passion meets purpose, where people come first, and where every connection is made with strength, integrity, and the heart of a lion.

This is a remote position.

Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications for one of our clients. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine.

• Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.
• Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.
• Answer billing questions, help customers understand charges, and process account updates.
• Provide light upselling when appropriate by identifying customer needs and recommending available services.
• Maintain accurate and detailed documentation in the system for each interaction.
• Follow telecom guidelines, company processes, and performance expectations to ensure quality service.

• 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years.
• Ability to type 30+ words per minute.
• Proficient in Microsoft 365 (Outlook, Teams, Word, Excel).
• Strong communication skills with a professional, friendly tone.
• Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats).
• Basic technical troubleshooting skills and comfort navigating multiple systems.
• Dependable, punctual, and focused, especially in a work-from-home environment.
• Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection.
• Must pass a criminal background check.

• Full-time remote position
• $15.00–$17.00 per hour, paid bi-weekly
• Full company benefits
• Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday
• Weekend availability required
• Two consecutive days off
• Stable environment with long-term career growth opportunities
• Supportive team culture with continuous training and development

If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together.

Recruiting Lion Solutions is an Equal Opportunity Employer